I can't get the .zip file to open in my decompression program. It keeps trying to open in Microsoft Word (or other software).

This is a computer-based file association error. Your computer is associating .zip files with Word (or other software) rather than an unzipping program. The files are saved on your harddrive, but they won't load in the correct program for unzipping. You will need to change the file association back to the appropriate program. You can do this by following the steps in this link: http://www.fileinfo.net/help/windows-change-program.html